Shipping and Charges
Below we answer the most important questions about shipping and payment options on capitalsports.de
- FREE SHIPPING - throughout Germany -
Many of our items are shipped immediately or within a few days. After a short wait, our shipping providers deliver the order to your desired home or office address.
Our products may only be delivered in Germany.Please note that cash on delivery will incur additional charges . For more information, see the point Cash on delivery: how does it work?
What payment options do you offer?
You have several payment options to choose from. These may be selected at order completion under 2. Payment Methods.
The following payment methods are available:
- Bank transfer (prepayment)
- Paypal payment
- Credit card payment (Skrill)
- Cash on delivery
I would like to do a bank transfer. What are your bank details?
You can transfer the purchase price to us at the the following bank account:
Account holder: Chal-Tec GmbH
Account Number: 355986675
Bank code: 10020890
Bank: Hypo Vereinsbank
BIC / SWIFT-Code HYVEDEMM488
Please enter your order number in the ‘Purpose’ field. Otherwise, there may be delays in allocating your payment. Please keep in mind that the order will be shipped after receipt of payment, and that the term of bank transfer is 1-2 working days.
Payment by credit card: how does it work?
With a credit card, enter your credit card information including credit card number, validity and security number when making payment. The charge will be made by the service Skrill.com on our behalf.
Payment by PayPal, how does it work?
You may pay via PayPal if you have a PayPal account. Alternatively, you can log in as a guest with PayPal and pay via credit card or direct debit from your bank account. For more information about PayPal, see www.paypal.de
Cash on delivery: how does it work?
For cash payment, you pay the purchase price in cash upon receipt of the packet directly to the postal carrier. Note the additional processing fees.
When paying by cash, additional costs in the amount of EUR 7.50 and a forwarding fee of EUR 2.00 will be incurred, which will be collected on site at delivery.
Can cash on delivery orders be shipped to a packing station?
Cash on delivery orders can also be sent to packing stations. Here you may pay the purchase amount on pickup of the package by debit card at the packing station machines.
Did you receive my payment?
We record all incoming payments daily and then provide delivery dates for the paid orders. Shipment is usually the day after payment posting. When paying by bank transfer, the bank term of payment is taken into consideration.
I have paid but not yet received the shipment, what can I do?
Please note that with some payment methods there may be no immediate allocation of payment. The dispatch usually always takes place one working day after payment allocation. The payment status can be viewed in your account.
Check to see whether the availability of the product is provided. If the availability status of the specified items on the availability status is not marked as ‘available’, there is not sufficient stock available and the delivery may be blocked. You will usually receive an email with information about the availability of the item or possible alternative products.
Continue to check the tracking data of your shipment in your account or in the shipping confirmation email. The shipment may be still on its way to you or may have been delivered to a post office.